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HELP CENTRE

If you only want to buy from other Populace Threads vendors, you can do this without creating a member account by simply shopping and checking out as guest at point of purchase. Of course, if you wish to shop regularly, you may find it more efficient to simply create an Account so that your details are stored for easy checkout.

If, however, you want to Sell or Swap clothing on Populace Threads you will need to create an Account and set up a Vendor store. It’s free to list items on Populace Threads.  We don’t charge you to create an Account, to set up a Vendor Store or to list items – you can list items and keep them up for as long as you like.    We simply charge a 10% fee on the total transaction amount (including shipping costs) when you sell or swap an item.

Populace Threads is the place to buy, sell and / or swap:

  • Women’s clothing, footwear and accessories
  • Men’s clothing, footwear and accessories
  • Children’s clothing, footwear and accessories

All items that you put up for sale or swap should be clean.  It is recommended that you wash or disinfect items in line with the item care instructions.  Any spots, flaws or defects that are not able to be removed by washing must be mentioned in the item’s description.  Please be aware that orders may be cancelled if the item does not match the description provided.

To create a Populace Threads Account, click on the Sign-up / Login button on the top right of the home page. Once you have registered and verified your email address, the Account Dashboard is where you will set up all the information you might need to share as a customer. You can access your Account Dashboard at any time by clicking on the account icon in the top right-hand corner of the screen. Within your Account Dashboard you can:

  • View your current orders.
  • Add your delivery address.
  • Update your account information like display names and passwords.
  • See the progress on your support requests.
  • Initiate the set-up of your Vendor store if you decide you would like to start selling or swapping.

To become a Populace Threads vendor, click on the ‘Become a Vendor’ link in your Account Dashboard.  The Vendor Dashboard is where you will set up all of the information you need to share as a Vendor.  Once you have set yourself up as a Vendor, you can access your Vendor Dashboard at any time through your Account Dashboard.

Within your Vendor Dashboard area, you will start your Vendor set up by entering details on the  Store, Shipping and Payment tabs of the menu as follows:

Store:

  • Add a Banner photo for your Store
  • Add a Profile Picture for you / your Store
  • Check details such as the Store Name, how many products per page you wish to display, Address and Phone Number (note: these details are stored securely within the site)
  • Choose whether you would like to display your email address in your Store.
  • Choose is you would like to display your other products for sale/swap in your Store when people view an item you are selling / swapping.
  • Set up a Vacation Message and turn this on and off depending on your availability to manage your Store.
  • Set up and enable a storewide discount if you decide you wish to tun a sale.
  • Add a Biography about you and your Store so that others can get to know you and your style. Get a little inventive and add video or audio files to this Biography to add a bit of fun to your Store.
  • Enable Support functions so that your customers can contact you if they help or have questions.

Payment:

  • This is where you store the payment details for the account or e-wallet that you wish your earnings to be sent to when you Withdraw your earnings from the marketplace.
  • All your earnings are securely stored within the Populace Threads e-wallet. You can withdraw your earnings at any time and they will be sent to the account(s) that you have set up on the Payments tab.

Shipping:

  • You must tick the ‘Enable Shipping’ text box to allow shipping.
  • Enter your Default Shipping Price (you can vary this for specific products when you are listing them if you wish to).
  • Enter any additional cost you wish to apply if you are posting multiple items to the same buyer in the Per Product Additional Price field.
  • Enter your Processing Time – this gives an indication to Buyers of when they can expect to receive their items.
  • Enter any Shipping Policy details you wish to make clear. These could include detail about what you as the seller consider your responsibility in terms of transit care etc.
  • Enter any Refund Policy details you wish to make clear. This could include details about under which conditions you will and will not offer a refund for purchase, and exactly what will be refunded.
  • Enter your ‘Ships From’ location.
  • Add the locations you ‘Ship to’. You can add specific costs for specific locations here if you wish to.  If you do not enter a specific Cost here, the shipping price will be the Default Shipping Price you entered at the top of the page.

Other things you can do from your Vendor Dashboard include:

  • Add your social profiles if you wish your followers to be able to connect with you on Social Media.
  • List items for Sale or Swap (Shop/Swap).
  • View Orders that you have fulfilled or need to fulfill.
  • Monitor your Store activity through Reports.
  • See your Reviews.
  • Withdraw your earnings from the Populace Threads marketplace.
  • Set up SEO for your Store if you wish to drive more Buyers to your Store
  • See and engage with your Followers.
  • View the status of all Support tickets that you need to assist with.

To safely and securely buy on Populace Threads, follow these simple steps:

  1. Find an item you like
    • Browse the wardrobe to find something you’d like to buy – the items that are available to buy are clearly marked with a ‘Shop’ tag.
  2. Check with the seller
    • On the item page, select the Product Enquiry tab to send an enquiry to the seller. Alternatively, navigate to the sellers Populace Threads store by using the Vendors link in the footer menu, and selecting ‘Get Support’.
    • Look through the seller’s reviews. See what others say about their purchases with that seller – this will guide you in what to expect when purchasing.
  3. Pay for the item
    • Add the item to your cart and when you’re ready, select checkout.
    • Select your preferred payment method.
    • Shipping costs will be added based on the Sellers shipping terms and conditions.
    • Read and agree to the website terms and conditions.
    • Press Pay to confirm your order.
  4. Receive your item
    • The seller will send the item as per the terms and conditions that they have stipulated. To view the shipping conditions for each item, navigate to the Shipping tab on the Product page.  Details will be provided here such as the expected time to ship, so you are aware of when to expect the item that you are purchasing.
    • If the item does not arrive within the stipulated timeframe, please directly contact the seller for an update. If the seller is unresponsive, please contact Populace Threads at info@populacethreads.com.au so that we can investigate further.
    • In most cases the seller should be able to provide you with a Tracking number so that you are able to track the order.
  5. Good to know
    • If you experience any inappropriate or offensive behaviour, or harassment or spam activities while using Populace Threads, please report it to us immediately so that we can put a stop to it
    • Although sellers are advised to only sell clean items, we recommend washing or disinfecting any items you buy in a way that is appropriate for their material before wearing them. However, first make sure that the item is acceptable – you will not be able to get a refund after washing or using it

There are so many great reasons to embrace the #ResaleTherapy movement.  Here’s a few more quick tips to remember when you are shopping on Populace Threads:

  • Check the member reviews. If you see a member profile with lots of positive feedback, then it’s likely you’ll have a great experience engaging with that member.  Leave as many reviews as you can when you transact with a member – it all helps to build a positive marketplace for everyone
  • Ask as many questions as you need to ask in order to feel comfortable that the item is definitely what you are after. If you need to see the item from a different angle – ask for more photos
  • Check that your delivery address is correct – this is where your package will get sent to and it is your responsibility to ensure that it is correct
  • We do not recommend paying or sending items outside of the Populace Threads marketplace. We do not issue refunds for payments made outside of Populace Threads

To safely and successfully sell on Populace Threads, follow these simple steps:

  1. Create your Account to register with the Populace Threads marketplace (it’s free)
    • Enter your Username, Email and Password
    • Check your email and complete email verification to login
    • Select ‘Become a Vendor’ on your Account Dashboard.
  2. Build and personalise your Populace Threads Store (refer to Vendor Sign Up, Set Up and Dashboard)
    • Add a Banner for your store and your Profile Picture.
    • Add some details about you and your store to engage buyers.
    • Set up your payment and shipping details.
    • Add your social profiles so that buyers can follow you on Social Media if you wish them to.
  3. List your items
    • Select Shop / Swap from your Vendor Dashboard menu.
    • Add some clear images of the item showing it from different angles, highlighting any important label details or flaws.
    • Add Product Names and select Shop Item (for sale).
    • Add any Tags you wish to use to highlight features, such as festival, vintage etc.
    • Add a Category to make it easy to find in the Wardrobe.
    • Make sure you give it a Quality Rating as per the Populace Threads quality guidelines.
    • Be transparent and detailed about the item’s description.
    • Select ‘Create Product’.
    • Add pricing details.
    • Check the Shipping and Other Options details and vary if necessary (remember you have already set up your shipping costs and terms and conditions when you set up your Vendor Store).
    • Select ‘Save Product’
    • You can preview what your item looks like in the Wardrobe by selecting ‘View Product’.
  4. It’s sold! Time to ship
    • Pack your item – add a personal note if you like – it’s always appreciated. Include the Packing Slip and /or Invoice receipt dockets for the buyer – these can be printed from the Orders tab in your Vendor Dashboard.
    • Ship the item according to the terms and conditions you have set up in the shipping settings of your Store.
    • Communicate with your buyer to update them on shipping items such as tracking notices through the Orders tab in your Vendor Dashboard.
  5. Delivered! Get your earnings and leave feedback
    • You can request a withdrawal of your earnings at any time through your Vendor Dashboard
    • Don’t forget to review your experience – it helps other to hear about your experiences with other Populace Threads members.
  6. Need help?
  7. Good to know
    • If you experience any inappropriate or offensive behaviour, or harassment or spam activities from other members, please report it to us immediately so that we can put a stop to it

Swapping works a little differently on Populace Threads than buying or selling.  You must be signed up as a Vendor in order to swap and you must have credit points to swap with.  To earn credit points, you simply have to list items for swap.  For each item you put into the Swap wardrobe you earn 1 credit point, for each item you take out you ‘pay’ 1 credit point – it’s that simple.

To view your Swap credits balance at any time, navigate to your Account Dashboard by selecting ‘My Account’ from the Profile menu at the top of the screen.

To list items for swap on Populace Threads, follow these simple steps:

  1. Create your Account to register with the Populace Threads marketplace (it’s free)
    • Enter your Username, Email and Password
    • Check your email and complete email verification to login
    • Select ‘Become a Vendor’ on your Account Dashboard.
  2. Build and personalise your Populace Threads Store (refer to Vendor Sign Up, Set Up and Dashboard)
    • Add a Banner for your store and your Profile Picture.
    • Add some details about you and your store to engage buyers.
    • Set up your payment and shipping details.
    • Add your social profiles so that buyers can follow you on Social Media if you wish them to.
  3. List your items
    • Select Shop / Swap from your Vendor Dashboard menu.
    • Add some clear images of the item showing it from different angles, highlighting any important label details or flaws.
    • Add a Product Name and select ‘Swap’ item.
    • Add any Tags you wish to use to highlight features, such as festival, vintage etc.
    • Add a Category to make it easy to find in the Wardrobe.
    • Make sure you give it a Quality Rating as per the Populace Threads quality guidelines.
    • Be transparent and detailed about the item’s description.
    • Select ‘Create Product’.
    • Check the Shipping and Other Options details and vary if necessary (remember you have already set up your shipping costs and terms and conditions when you set up your Vendor Store).
    • Select ‘Save Product’
    • You can preview what your item looks like in the Wardrobe by selecting ‘View Product’.
  4. Time to ship
    • Pack your item – add a personal note if you like – it’s always appreciated. Include the Packing Slip and /or Invoice receipt dockets for the buyer – these can be printed from the Orders tab in your Vendor Dashboard.
    • Ship the item according to the terms and conditions you have set up in the shipping settings of your Store.
    • Communicate with your buyer to update them on shipping items such as tracking notices through the Orders tab in your Vendor Dashboard.

To safely and securely swap on Populace Threads, follow these simple steps:

  1. Find an item that you like
    • Browse the wardrobe to find something you like – the items that are available in the Swap wardrobe are clearly marked with a ‘Swap’ tag.
  2. Check your account balance
    • You will be able to see your credit balance on your Account Profile / Member Dashboard. If you do not have enough credit points to swap, simply find some good quality items in your wardrobe that you no longer wear or want and load them in as a Swap items to earn some credit points for your transactions.
  3. Swapped
    • Add the item to your cart and check out.
    • As the buyer you are responsible for paying shipping costs. These costs will be added in accordance with the Vendor’s standard shipping terms and conditions at point of checkout.

If you are taking photos of the items you are loading into your Vendor Store using your iPhone, please ensure that the Camera default settings are set to 'Most Compatible'  and not 'High Efficiency'.  By selecting 'Most Compatible' your images will be saved as .JPG files, where if it is set to 'High Efficiency' your images will be saved as .HEIC files, which are generally not compatible with most online platforms.  To check this setting in your iPhone or iOS smart device:

  • Got to iOS Settings
  • Tap Camera
  • Tap Format
  • Tap Most Compatible to ensure your photos are saved as .JPG

This is generally not an issue encountered with Android phones or devices.

Once you have signed up as to become part of the Populace Threads community you can swap as many items as you have credit points in your user account.   Remember, what you put in you can take out.

Great quality photos and descriptions are key to getting your items noticed.  Here’s a few simple things to keep in mind when listing your items for sale, rent or swap.

  1. What photos should I upload?

Having lots of great quality photos will attract attention and help your items move faster. Keep these simple tips in mind when adding photos to your listing:

  • First Pic, Full View: show the entire item in the first picture – avoid collages.
  • Use your own pictures: don’t use stock images, pictures you find online or watermarks. They will not accurately depict the true condition of the item.
  • Capture the true colours: Choose pictures taken in natural daylight, and don’t use flash or filters.
  • Reveal different angles: Take photos of the item from multiple angles
  • Close-up of important features: Attach close-up photos of important features that aren’t visible in other photos. This could include labels, sticking, brands or the like.
  • Show the defects: Show the item’s defects in the pictures (if they exist). It’s important to be open and transparent about the true condition of the item you are selling to avoid buyer disappointment.
  1. Describing an item

Including a detailed description of your item will make your listing more appealing to the viewer.  A detailed Product Title also makes it easier for viewers to find items when searching through the Wardrobe.  Follow these simple tips to increase your chances of selling faster:

  • Descriptive Title: Include specific items such as it brand, colour, type of unique features in the title. Avoid using wording that doesn’t show how your item differentiates from the rest.  For example:
    • DO USE: Vintage Black mid-length Leather Coat
    • AVOID: Good Quality Coat / Very Nice Coat
  • Detailed Description: The best descriptions provide detailed and accurate information about an item.  If you were buying an item, what would you want to know about it?  Remember to include things such as:
    • Measurements
    • Material
    • Item’s alterations
    • Any damage or flaws, e.g., marks, stains, tears, spots pilling, fraying etc. (remember to include a photo of these areas for your buyers).
    • Quality rating – refer to our quality guide.

 

  1. Payment methods:
    • Populace Threads uses PayPal as the payment method for all transactions on the platform.
  2. Refunds:
    • Refunds are at the discretion of each Vendor. Please check the Refund Policy of the Vendor that you are buying from or swapping with to ensure that you are satisfied with the terms and conditions of transacting with that Vendor.
    • Refunds when requested and approved will be processed and sent back to the method you used when making the payment.
    • If you need assistance with a dispute please contact us directly though the Contact form or by emailing info@populacethreads.com.au.

All earnings are securely stored within the Populace Threads e-wallet. You must set up your Payout Details in your Vendor Store so that we know where to send your earnings when requested.

To set up your Payout details:

  • Navigate to your Vendor Dashboard.
  • Select the 'Payment' tab from the menu.
  • This is where you set up the method that you will use for withdrawal.
  • Enter you PayPal details and ensure they are correct.
  • You can update / change these details as often as you wish.
  • Select “update Settings’ to save your changes.

To view and withdraw your earnings at any time:

  • Navigate to your Vendor Dashboard.
  • Select the ‘Withdraw’ tab from the menu to see your current balance.
  • Your current balance is made up of the money you have earned from your sales (product price + shipping costs – 10% seller fee).
  • Enter the amount that you wish to withdraw and submit your request.
  • Populace Threads will process your withdrawal within 24 hours however we have no control over PayPal  transaction timeframes. Please allow up 3 days for your earnings to appear in your nominated payout account.

If you need assistance with a Payout, please contact us directly though the Contact form or by emailing info@populacethreads.com.au.

When you sell or swap an item, Populace Threads will automatically charge a 10% on the total transaction amount (including shipping costs).  This charge will be automatically deducted from your earnings before they appear in your Earnings Balance.

The total transaction amount is made up of the money that you sold your item for, the shipping costs to ship the item to your buyer / swapper, minus any payment transactions fees that may have been applied from the payment processing facility (PayPal fees).

Fee Breakdown:

  • 10% Populace Threads fee
  • Payment Processing Fees
    • PayPal charge a transaction fee of 2.6% + $0.30 in Australia

Example:

  • If you sell an item for $20.00 and you charge $10.00 postage, your total order value would be $30.00, and this is what the Buyer will pay on their side.
  • When the Buyer pays using their PayPal account, the PayPal transaction fee (in Australia) will be 2.6% + .30c of the transaction value, so in this example, PayPal would take a fee of $1.08, which would leave you with a total transaction amount of $28.92.
  • The Populace Threads 10% is applied against this amount. So in this instance, Populace Threads will retain $2.89 (10%) of this total transaction amount and the remaining $26.03 will be deposited into your Populace Threads wallet for you to withdraw at any time.

Why does Populace Threads charge 10%?

The 10% fee is in place to keep the Populace Threads marketplace up and running, to cover general up-keep costs and to pay our team of engineers, designers, product gurus and support people.  Unlike many other selling platforms, at Populace Threads we only charge you when you make a sale.  This means there are no fees for the length of time your item has been listed, no consignment fees, and no initial costs to list the item – so get listing and embrace the Resale Therapy movement.

Please email us on info@populacethreads.com.au so that we can investigate.   You can also engage directly with the other community member to make enquiries or ask for updates if you wish to do so. We actively manage and monitor community activity throughout the platform.  If members are doing the wrong thing and are not engaging with other Populace Threads community members in ways that are aligned to the values and intent of the community, they will be removed from the Populace Threads community.

Anyone can join.  Shop and swap are available to anyone, however, be super aware of the postage costs and payment processing fees if you are buying or selling from outside of Australia.

Nothing – you can bounce on and off the Populace Threads platform as often as you like. It doesn’t cost you anything as a user to be a member (other than the cost of posting items around to other Populace Threads members), so it’s up to you how you interact with the platform and for how long you choose to do so.